Support Services Officer (Full Time) - Brisbane

Job No: KIP560
Location: Brisbane

About the Opportunity

As a Support Services Officer you will be responsible for a variety of duties including customer service, answering phones, and coordinating bookings and results for pre-employment medicals and assessments.

You will be accountable for:-

  • Assisting with a wide variety of phone queries; you may be helping a new client enter a referral or providing an update to a candidate about the status of their medical appointment
  • Liaising with stakeholders and clients via our online chat portal; you may be helping a puzzled applicant understand their medical results or providing information about the services we offer to a potential customer
  • Scheduling pre-employment assessments
  • Collating results from pre-employment assessments and liaising with KINNECT’s medical team to provide recommendations relating to fitness for work
  • Attending to high volume inbound calls from a wide range of clients in an efficient and professional manner
  • Consulting applicants and clients on appropriate next steps following the result of medicals
  • Providing detailed and prompt communication to KINNECT’s clients every step of the way.

About You

As a well presented, well-spoken professional with experience (not essential) in a customer facing administrative role, some of your other talents and attributes include:

  • An excellent work ethic with a passion for exceptional customer service and after care
  • An ability to work well under pressure and multitask to manage competing priorities
  • Tech savvy and working knowledge of MS Office suite
  • Being a consistent high performer who is well organised and takes pride in their work
  • Flexibility to be able to provide coverage across all Australian Time Zones (i.e. shifts commencing from 7am, or shifts finishing at 7pm).

Join Our Team

When you work for KINNECT, you work with a group of likeminded people who enjoy a variety of challenges each day. As a valued employee, we offer you unrivalled workplace benefits, an industry leading culture and a diverse client base. Some of our benefits include:

  • Comprehensive training and professional development
  • A flexible working environment
  • Performance based incentives
  • Sophisticated systems and technology to make your job simpler.

How to Apply 

To apply for this great opportunity, please click on the “Apply Now” button.  Applications must be submitted through the on-line portal to be considered.  

Closing Date:  Applications to be submitted no later than 25th October. 

This position is being sourced directly by Kinnect.  We respectfully request no agency approaches.

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Privacy Acknowledgment

KINNECT collects personal information about you in order to process your application and to assess if you are suitable for employment in the position.  This may include KINNECT contacting your current or previous employer/s or others (including, but not limited to, your nominated referees) for the purpose of assessing your suitability for the position, contacting relevant government agencies (for example, to determine if you are eligible to work in Australia) and contacting educational institutions to verify qualifications.  By submitting this application, you consent to such third parties providing us with your personal information.

As part of the recruitment process, KINNECT may collect sensitive personal information from you about your membership of a relevant professional association (e.g. AHPRA), and in relation to your criminal record (for the purpose of conducting criminal history and safety checks if required).

If your application is successful, the person information collected during the application and recruitment process will be retained by KINNECT and used to administer and manage your relationship with KINNECT.  If your application is not successful, KJINNECT will retain information relating to your application for legal and compliance record keeping purposes.

KINNECT may disclose your personal information to our related companies and our service providers including Scout Talent, insurers, contractors, advisors, superannuation providers and government agencies from time to time, for the purposes detailed above or as otherwise required by law.

By submitting this application, you consent to KINNECT collecting, using and disclosing your personal information as detailed above.  If you do not consent to KINNECT collecting your personal information, we will not be able to consider your application.


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ABOUT KINNECT

When you work for KINNECT, you work with like-minded people who enjoy a variety of challenges each day. Be a part of the journey as we change lives through creating health certainty at work.

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